Software Version Updates

You are entitled to new-version or subversion releases of the software products. The Support Portal contains information on latest versions along with installation guides and release notes. Selected products are also available for download via the Support Portal.

Your local software representative will dispatch full version releases to your company contact within a few weeks of the release announcement. Smaller patch releases can be obtained from your local support center. To be informed about patch releases, check the Support Portal news page for release announcements.

Issue reporting

To improve content and quality of our products, we engage in a customer-driven process to add new functionality and identify and resolve issues.

When a potential bug is reported, we will

• capture the information within the CCC as an incident
• replicate the incident at your local support center
• isolate the incident by removing any data dependencies
• escalate it to an engineering center
• determine and communicate a resolution path and timeline.